About PackPro Movers
PackPro Movers is a trusted moving company based in Dallas, Texas. Over the years, we have built a reputation for providing reliable and professional moving services to individuals, families, and businesses relocating between homes, apartments, and storage facilities. Our vision is to be the number one choice for moving services in our area and beyond. We believe that excellent service delivery starts with a committed team, and as we continue to grow, we are seeking dedicated professionals who share our values of reliability, teamwork, and customer satisfaction.
We recognize that moving is not just about transporting items from one location to another—it is about helping clients transition smoothly into their next chapter. Every move is unique, and our team works tirelessly to ensure that each customer’s experience is stress-free. To strengthen our operations and enhance customer support, we are expanding our team by recruiting a Virtual Operations Assistant.
Job Title: Virtual Operations Assistant
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Location: Remote
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Job Type: Full-Time
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Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM CST (Weekends required based on workload)
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Pay Range: ₦800,000 – ₦1,200,000 per month (Competitive pay, dependent on experience and performance)
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Experience Required: Minimum of 1 year in a similar role
This is a fantastic opportunity for a professional seeking a stable, remote-based role with growth potential in a customer-oriented company.
Role Overview
The Virtual Operations Assistant will play an essential role in the day-to-day operations of PackPro Movers. You will serve as a link between customers, management, and moving staff. The role requires strong communication skills, keen attention to detail, and the ability to remain organized while handling multiple tasks.
Working remotely, you will assist in coordinating moving schedules, managing client inquiries, supporting staff, and ensuring all operations are carried out smoothly. You must be comfortable working independently while maintaining professionalism and delivering results.
This is not a traditional administrative role—it is a dynamic position that requires adaptability, critical thinking, and commitment to delivering outstanding customer service.
Key Responsibilities
As a Virtual Operations Assistant at PackPro Movers, you will:
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Coordinate Scheduling: Arrange and confirm moving appointments for clients. Work with both customers and team members to ensure schedules are accurate and efficient.
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Customer Communication: Act as the first point of contact for inquiries. Respond to emails, phone calls, and online requests in a timely and professional manner.
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Support Field Operations: Provide clear instructions and support to drivers and moving staff, ensuring they have accurate information for each assignment.
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Data Management: Maintain detailed and accurate records of moves, customer requests, and staff schedules.
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Problem-Solving: Assist in resolving customer complaints or concerns, escalating issues when necessary.
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Administrative Tasks: Prepare reports, track operations, and assist with day-to-day documentation needs.
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Team Collaboration: Work closely with the management team to ensure customer satisfaction and operational success.
Qualifications and Skills Required
To succeed in this role, you must meet the following criteria:
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Minimum of 1 year experience in administrative support, customer service, or operations.
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Strong written and verbal communication skills.
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Ability to multitask effectively and manage competing priorities.
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Proficiency in Microsoft Office Suite, Google Workspace, and online scheduling tools.
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Excellent time management and organizational skills.
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Problem-solving mindset with attention to detail.
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Ability to work independently with minimal supervision.
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Reliable internet connection and a working computer.
Work Schedule and Expectations
This is a full-time remote role. The standard work schedule runs Monday through Friday from 9:00 AM to 5:00 PM CST. However, because moving services often extend beyond standard hours, weekend availability is required. Candidates should be flexible enough to adjust to operational needs, especially during peak moving periods.
Compensation
The salary for this role ranges between ₦800,000 – ₦1,200,000 per month. This competitive pay is based on qualifications, prior experience, and performance. At PackPro Movers, we believe in rewarding commitment and performance, which means your effort and dedication can directly influence your earnings.
Why Work With PackPro Movers?
Working with us is not just about having a job—it’s about building a career in a supportive and professional environment. Here’s why you should consider joining our team:
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Professional Growth: We encourage personal and career development by providing learning opportunities and exposure to operations management.
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Remote Flexibility: This role is entirely remote, giving you the freedom to work from anywhere while maintaining a structured schedule.
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Stability: PackPro Movers is an established company with a strong customer base, offering long-term job security.
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Team Spirit: We foster a culture of collaboration, mutual respect, and teamwork.
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Customer Impact: Your role directly contributes to making moving less stressful for families, individuals, and businesses.
What We Are Looking For in You
Beyond technical skills and experience, we are searching for individuals who:
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Have a proactive attitude and are eager to contribute to the company’s success.
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Display professionalism and empathy when dealing with clients.
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Stay calm under pressure and adapt quickly to changing circumstances.
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Value teamwork while being capable of working independently.
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Demonstrate reliability, accountability, and dedication to delivering quality service.
Career Path and Growth Opportunities
PackPro Movers values talent and commitment. Employees who excel in their roles will have opportunities to take on greater responsibilities and grow into supervisory or managerial positions. We believe in promoting from within and offering pathways to long-term career growth.